Satisfaction Guarantee

Your satisfaction is very important to us. We want you to be 100% happy with your purchases and offer the following 60-Night Satisfaction Guarantee for you to return your purchase if you are not happy with it for any reason. This is in addition to the specific product Warranty accompanying each product. This means NightCare Sleep + Peace of Mind” for you.

The "Difference of Improvement"

Unless you’re already using a NightCare product, your new bed or pillow should feel wonderfully different and special to you. It’s designed to be different in a superior way, providing you with significantly better sleep!!

We refer this as the “the difference of improvement”. The first couple days is somewhat like the process of falling in love — it may surprise you and take some getting used to! After all, how many years have you been with that old traditional mattress or pillow of yours? How long have you been sleeping on an inferior sleep surface, or on a bed or pillow whose better days were years ago?

We recommend that you and your new sleep surface take time to“get to know each other”. We're sure a real love will blossom. That’s why we encourage you to give your new sleep surface a good try for 30 or more days.

• If then, you are not completely happy with your purchase, our Satisfaction Guarantee is here for you:

Return Guarantee: Program Guidelines and Terms

If you are dissatisfied with your purchase from NightCare Direct for any reason, you may return it with your receipt within 60 days of purchase for a refund, merchandise credit or exchange, subject to the terms of this guarantee:

• The product must be returned by the original purchaser and include the original, dated sales receipt. We are unable to accept returns under this program without the original dated receipt.
• The returned product must be in same-as-new condition, in its original packaging and include all original parts and literature. We cannot accept back under this program any worn, dirty and/or damaged products, including any that are in an unsanitary condition.
• You are responsible for all return shipping charges, prepaid. NightCare Customer Service will help arrange and coordinate the return shipping with you and one of our carriers. They will also provide you with a Return Merchandise Authorization number to facilitate the return, shipment tracking and any other communications with us regarding it.
• Large items (any mattresses, foundations and toppers returned) also incur a 15% return-handling charge. This is due to the size and nature of these products requiring special handling.

This 60-day return guarantee is applicable only for the original end-users only, and does not apply to businesses and commercial accounts. It also is limited to only one return per purchase.

Return Merchandise Authorization number

For all returns, call our NightCare Customer Service to request and receive a Return Merchandise Authorization (RMA) number and the address location of the nearest Service and Fulfillment Center to your home. Their toll-free number is 1-800-245-1132. For your convenience, if you are returning a large sized product (mattress, foundation and/or topper), NightCare will help arrange and coordinate the arrangements with our shipper.

Large Items, special handling charge

As mentioned above, large returned products (mattresses and toppers) incur a 15% return-handling charge.

Return address and shipping

All products purchased from NightCare Direct are returned to the NightCare Warranty and Service Center at the address provided by our Customer Service along with the RMA number. Make sure to reference your RMA number on the outside packaging and in all related correspondence. Also remember to include your original purchase receipt.

In the process of assigning the RMA number, we will also help arrange the return transportation with you with one of our shipping carriers. As mentioned above, you are responsible for the expense of the return shipping. It is strongly advised that the return shipment be sufficiently insured to protect you as the sender in the event of damage or other loss (if any) during the return shipping.